FAQ

❓ Frequently Asked Questions

– RUKA Footwear

Welcome to the RUKA Help Center!
Here you’ll find quick answers to the most common questions about our sneakers, orders, and policies.

πŸ‘Ÿ 1. What is RUKA Footwear?

RUKA Footwear is a lifestyle and sports sneaker brand built on the idea of freedom, comfort, and self-expression.
Our sneakers combine modern design, performance, and streetwear culture for people who move with purpose.

πŸ“ 2. How do I find my correct size?

We recommend checking our Size Guide on each product page.
If you’re between sizes, choose one size up for a more comfortable fit β€” especially for athletic or running models like the Move24.

πŸ’³ 3. What payment methods do you accept?

We accept secure payments through:

  • Credit/Debit cards (Visa, MasterCard, etc.)

  • PayPal

  • Mobile money (where available)

  • Shopify Payments

All transactions are encrypted and processed securely.

🚚 4. Where do you ship to?

We ship worldwide β€” including Africa, Europe, and the U.S.
Shipping costs and times vary depending on your location (see our Shipping Policy).

⏱️ 5. How long does delivery take?

Delivery usually takes:

  • Rwanda & East Africa: 3–7 business days

  • Europe: 10–18 business days

  • USA: 10–20 business days

  • Other regions: 15–25 business days

We’ll send you a tracking number once your order ships.

πŸ” 6. Can I return or exchange my order?

Yes β€” we accept returns or exchanges within 14 days of receiving your order, as long as the product is unused and in its original condition.
Check our Refund & Return Policy for more details.

πŸ’Œ 7. How do I contact customer support?

You can reach us anytime via:
πŸ“§ rukafootwear@gmail.com
We typically reply within 1–2 hours.

🧒 8. Are your sneakers unisex?

Yes! Most of our sneakers are unisex, designed for both men and women.
We focus on universal comfort, timeless design, and inclusive sizing.

βš™οΈ 9. How do I clean my RUKA sneakers?

Use a soft brush or cloth with mild soap and water.
Avoid putting them in a washing machine β€” it can damage the materials and shape.
Let them air dry naturally.

πŸ–€ 10. Why should I choose RUKA?

Because we stand for more than just sneakers β€” we stand for freedom, movement, and authenticity.
Each pair of RUKAs is designed to help you move your way, whether you’re in the gym, on the streets, or chasing your dreams.

🧾 11. Can I track my order?

Yes! Once your order is shipped, you’ll receive a tracking link via email.
Use it to follow your delivery in real time.

πŸ’¬ 12. Do you collaborate or offer wholesale?

Yes β€” we welcome collaborations, retail, and wholesale opportunities.
Please contact us at rukafootwear@gmail.com for business inquiries.